Bookings and Cancellations


Bookings

A booking is considered confirmed, only upon receipt by Graythwaite Adventure Limited of payment by the client.


Payment

For bookings of £300.00 or more, Graythwaite Adventure Limited require 50% of the cost when the booking is placed to secure the booking. The remaining 50% will be requested in writing / invoiced and is due 7 days prior to the date of the booking.

For bookings under £300.00, Graythwaite Adventure Limited require 100% payment at the time of booking to secure the booking.

All on-line bookings via the website require 100% payment to complete the checkout process regardless of the value of the booking.


Cancellation

A cancellation is only deemed effective when notice in writing is received by Graythwaite Adventure Limited.

If cancellation is made 30 days or more before the event date, Graythwaite Adventure will offer a full refund minus booking and processing fees.

If cancellation is made 14 to 29 days before the event date, 50% of the total cost is forfeit to Graythwaite Adventure Limited i.e., 50% cancellation charges apply.

If cancellation is made 13 days or less before the event date, 100% cancellation charges apply. If a deposit has been paid the 50% balance will be requested / invoiced by Graythwaite Adventure Limited.


Postponement

The booking may only be postponed by the Client by giving notice in writing to Graythwaite Adventure Limited.

If such notice is received less than 7 days prior to the event date, 50% of the total cost is forfeit to Graythwaite Adventure Limited and the postponed event will only be re-arranged upon receipt of a further 50% of the total cost.

Postponement to a new date is subject to availability and at the discretion of Graythwaite Adventure Limited.  Availability is not guaranteed although Graythwaite Adventure Limited will do their best to offer an alternative date(s).


No-shows

Where guests fail to show up for their booking, all monies will be kept by Graythwaite Adventure Limited, and no refund offered.


Alterations and Amendments

Graythwaite Adventure Limited reserves the right to cancel or vary any booking where this becomes necessary to do so due to circumstances beyond their control.  In the unlikely event of such a cancellation by Graythwaite Adventure Limited all monies will be refunded. This clause includes bookings affected adversely by the weather when Graythwaite Adventure Limited decide that harm may be caused, i.e., on health and safety grounds – in this case a full refund or postponement to a new date offered.


Liability

Graythwaite Adventure Limited cannot accept responsibility for clients’ property.

Graythwaite Adventure Limited cannot accept responsibility for the loss or damage of any materials whilst being delivered by a third party.


Copyright

Graythwaite Adventure Limited reserves the right to use moving images and other collateral material for its own purposes including marketing.  This includes moving or still images of participants.

The copyright of any video or still images captured or edited by Graythwaite Adventure Limited is retained by them.


Exclusion of Other Terms

The Terms set out in this Agreement will apply to the exclusion of all others, whether expressed or implied by law, and shall supersede all conditions previously issued by Graythwaite Adventure Limited or the Client.  No variation or addition shall be effective unless agreed by Graythwaite Adventure Limited and the Client in writing.

To take part in an instructed session participants must complete a ‘Risk Acknowledgement Form ’ (previously referred to as a Disclaimer) and for hire of watersports equipment, complete and agree to the conditions of a ‘Hire Agreement’. These documents will be completed on arrival prior to your experience starting but can be requested prior to arrival.


Refused participation

Graythwaite Adventure Limited reserves the right to refuse entry or participation of any individual and their party where they have Covid-19.

Graythwaite Adventure Limited reserves the right to refuse entry or participation of any individual and their party where there is a suspicion of alcohol consumption or drugs use.


Refunds

Where clients must cancel an experience (entire booking) or training due to Covid-19, Graythwaite Adventure no longer offer Covid-19 specific cancellation or postponement policies. The postponement or cancellation will be subject to the conditions above.